BBS Mall Wi-Fi & App Terms & Conditions

These Terms & Conditions govern your access to and use of the BBS Mall mobile application, BBS Mall Free Wi-Fi, the mall directory, sponsored content, and related services (together, the "Services"). By selecting "I Agree", creating or using an account, accessing the Wi-Fi, or continuing to use the Services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not use the Services. 1. About the Services * BBS Mall provides customers with free Wi-Fi access and a mobile application for viewing mall, store, category, location, opening-hours, banner, Featured Shop, and related information. * Free Wi-Fi access may require viewing sponsored advertisements before or during an internet session. * The current application is an information and access service. Unless expressly stated in the application, BBS Mall is not the seller of products or services displayed by individual stores and does not process purchases from those stores through the application. * Purple Pay Ltd provides the supporting technology infrastructure, platform management, analytics, and technical support on behalf of BBS Mall. 2. Registration and Eligibility * You must provide accurate and current registration and profile information, which may include your first name, last name, age group, gender, and mobile phone number. * Your mobile phone number is verified using a one-time password (OTP). Never share an OTP, access token, or refresh token with another person. * You must be legally able to accept these Terms. Where applicable, a parent, guardian, or duly authorized person must act for a minor or another person who cannot accept the Terms independently. * False, misleading, fraudulent, or unauthorized registration may result in restricted, suspended, or terminated access. 3. Accounts, Devices, and Security * A successful OTP verification may create a BBS Mall account and a device session for the phone or tablet you identify. * You are responsible for protecting your device, mobile number, and credentials and for activity performed through your active sessions. * You may log out, log out from all devices, or revoke an individual device session through supported application features. * BBS Mall may revoke sessions or require verification again where token reuse, suspected compromise, fraud, abuse, or customer unavailability is detected. * Notify BBS Mall promptly at info@bbsmall.co.ke if you believe your account, phone number, device, or credentials have been compromised. 4. Profile and Onboarding Requirements * Some features, including access to the customer directory, may require a complete profile and acceptance of the currently published Terms. * Profile updates may be rejected when another device has changed the same profile first. You may need to reload the current profile, review it, and submit your changes again. * Your phone number cannot currently be changed through the version-one profile update feature. Contact BBS Mall if assistance is required. 5. Free Wi-Fi and Sponsored Content * BBS Mall provides free Wi-Fi on a best-effort basis. Coverage, speed, availability, session duration, and access may vary because of demand, equipment, maintenance, security controls, or circumstances outside BBS Mall's control. * Sponsored advertisements may be shown as part of obtaining or using free Wi-Fi access. * You are responsible for the security of your own device and communications when using a shared wireless network. Use appropriate safeguards when transmitting sensitive information. * BBS Mall may apply reasonable usage, security, and rate limits to protect customers and network availability. 6. Mall Directory and Store Content * Directory entries, store descriptions, contact information, locations, opening hours, images, banners, Featured Shops, promotions, and external links may be supplied by stores, advertisers, sponsors, or other third parties. * BBS Mall aims to display current information but does not guarantee that every listing, opening time, promotion, product, price, image, or external destination is complete, accurate, or continuously available. * A store's inclusion, placement, or appearance in the application is not a guarantee, warranty, or endorsement of its products or services. * Any purchase, booking, enquiry, or other transaction with a store or third party is between you and that party and may be governed by separate terms. * External websites and services are controlled by their respective operators. Review their terms and privacy notices before using them. 7. Privacy and Personal Data * BBS Mall is the data controller for the Services. Purple Pay Ltd processes data on BBS Mall's behalf as its technology partner. * Personal data may be used to verify customers, manage profiles and device sessions, record Terms acceptance, provide the Services, measure service and advertising performance, prevent fraud and abuse, investigate unlawful activity, and improve service quality and security. * Advertisers and sponsors do not receive customers' personal information in plain text for audience reporting. Information shared for reporting is anonymized, aggregated, or masked where possible. * The BBS Mall Privacy Policy explains the categories of data processed, purposes, sharing, retention, security, and your data-protection rights. * The BBS Mall Data Deletion Policy explains how to submit a verified request to delete eligible personal data and the circumstances in which limited records may lawfully be retained. 8. Marketing Communications * BBS Mall may send essential service, verification, security, and account communications where necessary to operate the Services. * Promotional SMS or other direct-marketing messages will be sent where you have provided the required consent or where otherwise permitted by law. * You may withdraw from optional promotional communications at any time using an opt-out method stated in the message or by contacting info@bbsmall.co.ke. Withdrawing from marketing does not stop essential service or security communications. 9. Acceptable Use You must not use the Services to: * Break any law or infringe another person's rights. * Hack, probe, disrupt, overload, bypass, or gain unauthorized access to any device, account, network, API, security measure, or system. * Introduce malware, intercept communications, send spam, impersonate another person, commit fraud, or engage in abusive or malicious activity. * Copy, scrape, automate access to, reverse engineer, resell, or commercially exploit the Services except where expressly permitted by law or authorized in writing. * Misuse store contact information, images, listings, advertisements, or other content. BBS Mall may investigate suspected misuse and may throttle, restrict, suspend, or terminate access where reasonably necessary to protect customers, third parties, the network, or the Services. 10. Intellectual Property * The application, software, branding, design, and platform content are owned by or licensed to BBS Mall, Purple Pay Ltd, stores, advertisers, or other identified rights holders. * You receive a limited, personal, non-exclusive, non-transferable, and revocable right to use the Services for their intended customer purpose. * These Terms do not transfer ownership of any intellectual-property right to you. 11. Service Changes and Availability * BBS Mall may maintain, update, improve, replace, suspend, or discontinue a feature where reasonably necessary for operations, security, legal compliance, or business needs. * The Services may occasionally be unavailable or return incomplete or temporarily cached information during maintenance, connectivity failures, or upstream service interruptions. * BBS Mall does not guarantee uninterrupted, error-free, or permanently available service, but this does not limit any right that cannot lawfully be excluded. 12. Disclaimers and Limitation of Liability * To the extent permitted by law, the Services and third-party information are provided on an "as available" basis without guarantees beyond those expressly stated in these Terms. * BBS Mall is not responsible for a store's products, services, acts, omissions, stock, opening hours, promotions, external websites, or transactions between customers and third parties. * To the extent permitted by law, BBS Mall and its technology provider will not be liable for indirect, incidental, special, or consequential loss resulting from use of or inability to use the Services. * Nothing in these Terms excludes liability or consumer rights that cannot be excluded or limited under applicable law. 13. Suspension and Termination * You may stop using the Services at any time and may revoke supported device sessions. * BBS Mall may suspend or terminate access for material breach of these Terms, unlawful conduct, security risk, fraud, abuse, or actions that threaten another person or the Services. * Ending access does not automatically delete personal data. Deletion requests are handled under the BBS Mall Data Deletion Policy. * Provisions that by their nature should continue, including intellectual-property, lawful retention, disclaimers, liability limitations, and dispute provisions, survive termination. 14. Changes to These Terms * BBS Mall may revise these Terms when the Services, legal requirements, or business practices change. * The public legal page identifies the published version and publication date. * Where a new version requires acceptance, affected customers must accept it before continuing to use restricted features. Continued use after acceptance means the new version applies from that point. 15. Governing Law and Disputes * These Terms are governed by the laws of Kenya. * Contact BBS Mall first so that a concern can be reviewed and resolved where possible. Nothing in these Terms prevents you from using a regulator, court, or other remedy available under applicable law. 16. Contact Questions, complaints, security reports, or legal requests may be sent to: BBS Mall Email: info@bbsmall.co.ke